You choose the tile, we install it
We install tile only. We do not sell tile, and we have no showroom or warehouse.
We supply the installation materials: setting materials, grout, waterproofing membrane, trims as needed.
Choose your tile ahead of time with your designer, at a showroom or online. Have it delivered to your home, or we can pick it up. Any pickup arrangements and charges are agreed in advance.
Large-format porcelain starts with a very flat substrate
Large pieces bridge a greater area of the underlying surface, so even modest changes in its plane can affect support and alignment. A very flat substrate is essential before setting begins. We assess the base for suitability, stability and the preparation required by the selected product and installation system. Flattening is not always the same as leveling: a floor may need an intentional slope, and thresholds can constrain the finished height. Those conditions belong in the preparation plan, not in a last-minute attempt to compensate with extra mortar.
Back-buttering, meaning applying setting material to the back of a piece, is considered alongside proper mortar application to the substrate. The aim is the coverage required for that product and location, without unsupported pockets beneath the tile. We use compatible materials, follow the specified troweling and bedding method and check coverage as work progresses. Thin porcelain panels and slabs may have additional manufacturer requirements for equipment, handling and setting; their size alone does not determine the method.
Lippage is the difference in height between adjacent tile edges. Controlling it involves preparation, the tile's own flatness, suitable joint spacing and a layout that accounts for any curvature. Leveling aids can help during setting, but they cannot repair an unsuitable base or remove variation built into a tile. Tight, even joints still need to meet the product and installation requirements. We do not promise a jointless surface or assume an extremely narrow joint suits every large piece.
Natural stone handling, sealing and everyday care
Marble, travertine, limestone and slate each bring different characteristics. Review samples, finish, thickness and intended use with your designer or supplier rather than treating every natural stone as interchangeable. Veining, texture and color can vary within the delivery. We discuss how pieces will be arranged across the surface and check product guidance for setting materials, backing and any moisture sensitivity. A stone suitable for a dry feature wall may not be suitable for a wet floor.
Handling and cutting are planned around the material, its dimensions and its vulnerabilities. Large pieces need a clear access route and appropriate support during movement. We review doorways, stairs, elevators and available working space before committing to an installation approach. Cutouts, narrow returns and exposed edges need particular consideration. Tell us about retained fixtures and surrounding finishes so the proposed cuts and handling can be assessed before tile quantities are finalized.
Sealing before grouting may be appropriate to protect a porous stone from staining or to assist grout cleanup. Sealing after grouting may also be recommended once the assembly has cured and dried sufficiently. The stone, finish, grout and sealer guidance determine the sequence; not every stone needs the same treatment. Compatibility should be checked on a sample or inconspicuous area. Sealer is not waterproofing and does not make marble or limestone immune to acidic spills or etching.
Care should match the selected stone and finish. Follow supplier guidance for suitable cleaners, avoid acidic products where they can damage the surface and clean spills promptly. We discuss the recommended initial care and protection at handover, including any applicable sealing guidance. Long-term resealing depends on the product and use rather than a universal calendar promise. Ask your supplier about maintenance before buying so the material's needs fit how you live.
Our installation process
Review material and access
We inspect the room, review product specifications and designer details, and assess how large pieces can reach the work area safely.
Prepare the base
Existing finishes within the scope are removed, and agreed stability and flatness corrections are made for the chosen assembly.
Waterproof where required
Wet-area membranes and their interfaces are completed before setting. Tile and stone sealer do not replace the waterproofing system.
Plan pieces and cuts
We establish reference lines, review stone variation and agree on joints, visible edges and cuts around fixtures and corners.
Set and check coverage
Compatible setting materials and product-specific handling are used, with back-buttering as required and ongoing checks of coverage and adjacent edges.
Grout, seal and review
We follow the appropriate sealing and grouting sequence, allow required curing and review the finish and care guidance with you.
Bathroom, shower, kitchen and feature-wall layouts
Bathroom floors and walls need a layout that considers doorways, fixtures and changes in surface. Shower walls also require an appropriate waterproofed assembly behind the tile, with details around niches and penetrations resolved before setting. Large tile and sealed stone are not substitutes for a membrane. Kitchen floors introduce appliance clearances, cabinet edges and adjoining flooring; a feature wall may instead prioritize the placement of a vein or the balance of its perimeter cuts.
Planning starts with actual piece dimensions, not just the nominal size in a catalog. We consider reference lines, joint widths, corners and where full pieces or cuts will fall. A veined layout needs the delivered pieces reviewed together, and any desired continuity should be discussed without assuming every box will match an inspiration image. Designer drawings can help establish priorities when the room's dimensions prevent every boundary from landing on a full tile.
When choosing with your designer, ask whether the product suits the intended floor, wall or wet area; which finish and care requirements apply; and whether the proposed joint width and offset follow manufacturer guidance. Ask about thickness variation, backing, matching batches, edge finishing and the allowance for cuts or breakage. Share those answers with us before ordering. You choose the tile at a showroom or online; we review the installation implications without selling it.
Cost & timeline
Pricing remains [stone and large-format installation price range] until the surface, product, access and layout are reviewed. Removal, substrate correction, handling and detailed cuts all affect the scope. We supply setting materials, grout, waterproofing membrane and trims as needed. Your selected tile is a separate purchase. Have it delivered to your home, or discuss pickup with us; any pickup arrangements and charges are agreed in advance.
The schedule remains [X to Y days] until preparation, access and tile availability are established. Setting materials, grout and any sealer have curing requirements that must be included. For co-ops and condos, share management requirements for the assembly, insurance documentation, work hours and elevator arrangements. A free in-home estimate lets us review those conditions and agree on an installation sequence without inventing a fixed completion time.
More answers in our FAQ →RECENT PROJECTS · PLACEHOLDERS
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